Refund policy

Returns & Refunds

Every EverPaws piece is individually created and personalized using the photo and options you provide. Because each piece is made specifically for you, we are unable to accept returns or exchanges for change of mind, incorrect selections, or other reasons unrelated to a manufacturing error or defect.

However, if we make a mistake, your pendant arrives damaged, or there is a manufacturing defect, we’ll make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, has a manufacturing issue, or is different from what you ordered, please contact us within 30 days of receiving your order.

Email us at Info@everpaws.co with your order number, a brief description of the issue, and photos showing the problem. Our team will review it and work with you to make it right.

Depending on the issue, we may repair or replace your personalized piece or issue a refund when appropriate.

Personalized Items

Because EverPaws jewelry is custom-made from your submitted photo and selected personalization, variations that are inherent to the personalization process are not considered manufacturing defects.

Please carefully review your photo, metal, finish, chain length, engraving, and other selections before placing your order.

If you purchased a digital proof, please review it carefully before approving it for production. Once a proof has been approved and production has begun, changes may no longer be possible.

Starting a Return

To request a return for an eligible damaged, defective, or incorrectly produced item, contact us at Info@everpaws.co.

Once your return is approved, we’ll provide return instructions and, when applicable, a return shipping label. Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.

Exchanges

Because our products are personalized and made to order, we do not offer standard exchanges.

If there is a manufacturing defect or we made an error with your order, contact us and we will work with you to correct the issue.

Refunds

If a refund is approved, we will notify you after reviewing your claim or receiving and inspecting the returned item.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for it to appear on your account, depending on your bank or credit card provider.

If more than 15 business days have passed since we approved your refund, please contact us at Info@everpaws.co.

European Union Orders

If your order is shipped to the European Union, certain consumer protection laws may provide additional cancellation or return rights. However, statutory cancellation rights may not apply to goods that are made to your specifications or clearly personalized. Any rights available to you under applicable law are not affected by this policy.

Questions?

We want you to love the piece we create to celebrate your pet. If you have any questions or concerns about your order, please contact us at Info@everpaws.co and our team will be happy to help.